Privacy Policy

PRIVACY POLICY

Abodio, Inc.

This Privacy Notice for Abodio, Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

•       Visit our website at www.abodio.com, or any website of ours that links to this Privacy Notice

•       Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@abodio.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details about any of these topics by using the table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information. We do not collect protected health information, genetic information, consumer health data, or biometric identifiers.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, including our service providers (Stripe, Brevo, OpenAI, Google Analytics). We do not sell personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us at support@abodio.com.

TABLE OF CONTENTS

1.        1. WHAT INFORMATION DO WE COLLECT?

2.        2. HOW DO WE PROCESS YOUR INFORMATION?

3.        3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4.        3A. INTERNATIONAL DATA TRANSFERS

5.        4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

6.        5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

7.        6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

8.        7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

9.        8. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

10.     9. HOW LONG DO WE KEEP YOUR INFORMATION?

11.     10. HOW DO WE KEEP YOUR INFORMATION SAFE?

12.     11. DO WE COLLECT INFORMATION FROM MINORS?

13.     12. WHAT ARE YOUR PRIVACY RIGHTS?

14.     13. CONTROLS FOR DO-NOT-TRACK FEATURES

15.     14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

16.     15. DO WE MAKE UPDATES TO THIS NOTICE?

17.     16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

18.     17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include the following:

•       Names

•       Phone numbers

•       Email addresses

•       Mailing addresses

•       Usernames

•       Passwords

•       Contact preferences

•       Contact or authentication data

Sensitive Information. We do not process sensitive information. To be explicit: Abodio does not collect, process, or store (i) protected health information (PHI) as defined under HIPAA; (ii) genetic information as defined under GINA or the Illinois and California Genetic Information Privacy Acts (GIPA); (iii) consumer health data as defined under the Washington My Health My Data Act or Nevada's Consumer Health Data Privacy Law; or (iv) biometric identifiers. We do not discriminate against users based on any protected characteristic in connection with our Services.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice at https://stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in Section 8 below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your IP address and browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

The information we collect includes:

•       Log and Usage Data — service-related, diagnostic, usage, and performance information our servers automatically collect, including IP address, device information, browser type, and activity information.

•       Device Data — information about your computer, phone, tablet, or other device used to access the Services.

•       Location Data — information about your device's location based on IP address. You can opt out by disabling Location settings on your device.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including:

•       To facilitate account creation and authentication and otherwise manage user accounts.

•       To deliver and facilitate delivery of services to the user.

•       To respond to user inquiries and offer support to users.

•       To send administrative information to you.

•       To fulfill and manage your orders, payments, returns, and exchanges.

•       To enable user-to-user communications.

•       To save or protect an individual's vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we have a valid legal reason to do so.

If you are located in the EU or UK

The GDPR and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following:

•       Consent — where you have given us permission for a specific purpose. You can withdraw consent at any time.

•       Performance of a Contract — where processing is necessary to fulfill our contractual obligations to you.

•       Legal Obligations — where processing is necessary for compliance with our legal obligations.

•       Vital Interests — where processing is necessary to protect your vital interests or those of a third party.

If you are located in Canada

We may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time by contacting us.

3A. INTERNATIONAL DATA TRANSFERS

Abodio, Inc. is based in the United States, and our Services are operated from servers located in the United States. If you access our Services from outside the United States, your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland: We transfer personal information to the United States in reliance on the following safeguards: (i) Standard Contractual Clauses approved by the European Commission; and/or (ii) adequacy decisions where applicable. You may request a copy of the applicable transfer mechanism by contacting us at support@abodio.com.

We do not have specific data residency requirements as of the date of this policy. If applicable data residency obligations arise in your jurisdiction, please contact us to discuss your situation.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with specific third parties.

We may need to share your personal information in the following situations:

•       Business Transfers — in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

•       Business Partners — with our business partners to offer you certain products, services, or promotions.

Third-Party Service Providers. We share personal information with a limited set of trusted third-party service providers who assist us in operating our Services. These include: payment processors (Stripe), email and communications platforms (Brevo), artificial intelligence services (OpenAI), and website analytics providers (Google Analytics). Each provider is bound by data processing agreements that prohibit them from using your personal information for their own purposes beyond what is necessary to provide services to us.

We do not share personal information with advertising networks for the purpose of serving targeted advertisements on third-party websites without your consent. When you consent to advertising and marketing tracking technologies through our consent management platform, certain identifiers (such as cookie IDs and IP addresses) may be shared with advertising partners. You may withdraw this consent at any time through our Cookie Preferences.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. We cannot guarantee the safety and privacy of data you provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Notice. You should review the policies of such third parties and contact them directly to respond to your questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements and to tailor advertisements to your interests. To the extent these online tracking technologies are deemed to be a "sale" or "sharing" under applicable US state laws, you can opt out of these technologies by submitting a request as described in Section 14 below.

Consent Management

We use a consent management platform (CMP) to obtain your consent before deploying non-essential tracking technologies, including advertising pixels, analytics trackers, and third-party cookies. When you first visit our Services, you will be presented with a cookie consent banner that allows you to accept or decline non-essential tracking. You may update your preferences at any time by clicking the "Cookie Preferences" link in the footer of our website.

We use the following categories of tracking technologies:

•       Strictly Necessary — required for the Services to function and cannot be switched off.

•       Analytics — help us understand how visitors interact with our Services (e.g., Google Analytics). Only activated upon your consent.

•       Advertising/Marketing — used to deliver relevant advertisements and measure campaign performance. Only activated upon your consent.

Global Privacy Control

We honor Global Privacy Control (GPC) browser signals as a valid opt-out of the sale or sharing of your personal information, as required by California, Connecticut, and Colorado law.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI, Anthropic, Firecrawl, And Gemini. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

•       AI insights and home management recommendations

•       AI search

•       AI automation

•       Natural language processing

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties.

AI Training

We do not use your personal information to train, fine-tune, or improve AI or machine learning models without your explicit consent. When you interact with AI-powered features in our Services, your inputs may be processed by our AI Service Providers (including OpenAI) to generate responses, but we configure these services to opt out of using your data for model training where such options are available. Where personal information is processed by AI systems, we implement appropriate anonymization and pseudonymization measures to reduce re-identification risk.

8. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider, which may include your name, email address, and profile picture.

We will use the information we receive only for the purposes described in this Privacy Notice. We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than twelve (12) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store your personal information and isolate it from any further processing until deletion is possible.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

11. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Abodio does not direct its Services to children under 13 years of age, and we do not knowingly collect personal information from children under 13. Our Services are home management tools intended for adult homeowners and service professionals. If a parent or guardian becomes aware that their child under 13 has provided us with personal information without parental consent, they should contact us at support@abodio.com. We will promptly delete such information from our records upon verified request. For users in the EU or EEA, this age threshold is 16 years.

If you become aware of any data we may have collected from children under age 18, please contact us at support@abodio.com.

12. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence or region, you have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to: (i) request access and obtain a copy of your personal information; (ii) request rectification or erasure; (iii) restrict the processing of your personal information; (iv) data portability; and (v) not be subject to automated decision-making.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details in Section 16 below.

Opting out of marketing communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us. You will then be removed from the marketing lists. However, we may still communicate with you for service-related purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, or comply with applicable legal requirements.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time. However, we do honor Global Privacy Control (GPC) signals as described in Section 6 above.

14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific privacy rights.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months: Identifiers (name, email address, IP address); personal information under California Customer Records statute (name, contact information); and internet or network activity information (usage data). We have not collected protected classification characteristics, commercial information, biometric information, geolocation data, audio or visual information, professional information, education information, inferences, or sensitive personal information.

How We Use and Share Personal Information

We process your personal information as described in Section 2 above. We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws, including:

•       Right to know whether or not we are processing your personal data

•       Right to access your personal data

•       Right to correct inaccuracies in your personal data

•       Right to request the deletion of your personal data

•       Right to obtain a copy of the personal data you previously shared with us

•       Right to non-discrimination for exercising your rights

•       Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling

California Residents — Do Not Sell or Share

Although we have not sold or shared personal information in the past 12 months and do not intend to do so, California residents have the right to opt out of the sale or sharing of their personal information under CCPA as amended by CPRA. To exercise this right, you may: (i) submit a request via our data subject access request portal; (ii) email us at support@abodio.com with the subject line "Do Not Sell or Share My Personal Information"; or (iii) use the "Do Not Sell or Share My Personal Information" link in the footer of our website. We will not discriminate against you for exercising any of your CCPA/CPRA rights.

State Law Effective Dates

The following state privacy laws are applicable to our processing of personal information from residents of those states, and we comply with each as of its effective date: Colorado Privacy Act (July 1, 2023); Connecticut Data Privacy Act (July 1, 2023); Delaware Personal Data Protection Act (January 1, 2025); Florida Digital Bill of Rights (July 1, 2024); Indiana Consumer Data Protection Act (January 1, 2026); Iowa Consumer Data Protection Act (January 1, 2025); Montana Consumer Data Privacy Act (October 1, 2024); New Hampshire SB 255 (January 1, 2025); New Jersey Data Privacy Law (January 15, 2025). If you are a resident of any of these states, you may exercise the privacy rights described in this section by contacting us using the methods below.

California "Shine The Light" Law

California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using the contact details in Section 16 below.

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at support@abodio.com, or by using the contact details at the bottom of this document. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity. If we cannot verify your identity from the information already maintained by us, we may request that you provide additional information.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@abodio.com. We will inform you in writing of any action taken or not taken in response to the appeal. If your appeal is denied, you may submit a complaint to your state attorney general.

15. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@abodio.com or contact us by post at:

Abodio, Inc.

PO Box 154

Natick, MA 01760

United States

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please contact us at support@abodio.com or submit a data subject access request through the link provided in this notice.